Returns & Exchanges
At Scents N Stories, we want you to find your perfect signature scent. If a fragrance doesn't resonate with you, our hassle-free 15-day return policy ensures you can shop with complete confidence and ease.
Initiate Your Request
Contact our dedicated customer support team via email or WhatsApp within 15 days of delivery to start your return or exchange process.
Package the Product
Ensure the perfume bottle is securely placed in its original packaging and box to prevent any damage during the return transit.
Courier Pickup
Once your request is approved, we will arrange a complimentary courier pickup from your doorstep at a time that is convenient for you.
Quality Check & Refund
After our team inspects the returned item, we will process your full refund or dispatch your chosen exchange fragrance within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing